When is free something other than free? When HP dangles a free Nook offer, notes The Consumerist.
Not really free
During Cyber Monday, consumer Brian started looking for a brand new laptop. According to the Consumerist, he got a free Noon e-reader as part of the promotion. When Brian took the Ultrabook back because he did not want it anymore, he had to pay $99 plus tax for the E-reader still.
Not a special problem
It seems ridiculous to somebody who got a "free" Nook to have to pay $99 plus tax later. Brian is not the only person who has had this problem before. Obviously the Nook was not really free and cost something. It appears on the consumer's receipt differently too, which is just how HP processes orders, it said.
According to a source within the HP returns department, the business will not take back a totally free Nook obtained through such holiday promotions, and the customer "will not get the $106 they were charged for (the Nook)."
Wait, wasn't it a free Nook?
Not according to HP's fine print. The Nook was sandwiched in as part of the laptop purchase price. This info was supposedly well-hidden, but because it was publicized someplace, the customer was bound by the terms of the transaction.
The Nook can certainly be sold at the consumer's discretion, but it cannot be returned. Consumers should have read the small print before expecting something entirely free.
Not really free
During Cyber Monday, consumer Brian started looking for a brand new laptop. According to the Consumerist, he got a free Noon e-reader as part of the promotion. When Brian took the Ultrabook back because he did not want it anymore, he had to pay $99 plus tax for the E-reader still.
Not a special problem
It seems ridiculous to somebody who got a "free" Nook to have to pay $99 plus tax later. Brian is not the only person who has had this problem before. Obviously the Nook was not really free and cost something. It appears on the consumer's receipt differently too, which is just how HP processes orders, it said.
According to a source within the HP returns department, the business will not take back a totally free Nook obtained through such holiday promotions, and the customer "will not get the $106 they were charged for (the Nook)."
Wait, wasn't it a free Nook?
Not according to HP's fine print. The Nook was sandwiched in as part of the laptop purchase price. This info was supposedly well-hidden, but because it was publicized someplace, the customer was bound by the terms of the transaction.
The Nook can certainly be sold at the consumer's discretion, but it cannot be returned. Consumers should have read the small print before expecting something entirely free.
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